Shipping Policy
At zetpoye.com, we understand that timely delivery of your products is important. That’s why we work with Printful to provide you with fast and reliable shipping.
- Processing Time
- All orders are processed within 2-5 business days. Custom or personalized items may take longer to process.
- Once your order is processed, you will receive a shipping confirmation email with tracking information.
- Shipping Rates
- Shipping rates are calculated based on the weight and dimensions of your order, as well as the destination.
- Shipping rates will be displayed during checkout before you place your order.
- Shipping Methods
- We offer several shipping methods to choose from, including standard, expedited, and international shipping.
- The estimated delivery time for each shipping method will be displayed during checkout.
- Delivery
- We will do our best to ensure that your order is delivered on time, but we cannot be held responsible for delays caused by the shipping carrier or by unforeseen events such as natural disasters.
- If you have not received your order within the estimated delivery time, please contact our customer service team and we will investigate the issue.
At zetpoye.com, we want you to be completely satisfied with your purchase. However, we only accept returns for damaged items or items that were sent in the wrong size or color. All other sales are final.
- Return Eligibility
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Items that are eligible for return must be reported to our customer service team within 7 days of receiving the item.
- Return Process
- Contact our customer service team within 7 days of receiving your item to initiate a return.
- Our team will provide you with a return shipping label and instructions on how to send your item back to us.
- Once we receive your returned item and confirm that it meets the eligibility criteria, we will process your refund or exchange.
- Refunds
- Refunds will be issued to the original payment method used for the purchase.
- Please note that it may take up to 10 business days for the refund to appear on your account.
- Damaged Items
- If you received a damaged item, please contact our customer service team within 7 days of receiving the item.
- We will provide a return shipping label and instructions on how to send the item back to us.
- Once we receive the returned item, we will process a refund or send a replacement item.
- Shipping
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Customers are responsible for the shipping cost if they decide to return their order.
- Zetpoye.com is not responsible for lost or stolen packages.